Broadband FAQs
What happens if I exceed my internet data?
If you exceed your monthly data allowance on a fixed-line internet connection like ADSL, Cable, or NBN, most service providers slow your speed until the end of your billing both.
Can I get ADSL, Cable or NBN broadband at my address?
Run an address search on WhistleOut to help you understand the options that might be available. One you have found something that fits your requirements contact the service provider to do a service qualification.
Do I need a modem for the NBN?
Switching to an NBN connection may mean that you need a new modem.
Can I keep my home phone number when I switch to the NBN?
Things that you need to know about keeping your home number when switching to the NBN.
What can I do if the sound quality is poor on my NBN phone?
You do have options to get better sound quality on your NBN phone service.
Will my home phone work in a power outage on the NBN?
When you are on the NBN, what happens when the power goes out and you need to use your phone?
Will my home phone work when I connect to the NBN?
If you want to use your home phone with NBN, these are some of your options.
Can I get a static IP address with my home internet connection?
Most service providers will supply you with a Static IP address on request, but in some cases there is an additional charge.
Can I set parental controls on my modem?
Some modems include parental controls. Check to see if the manufacturer of your modem provides an app or online portal.
Do the telecommunications service providers collect data on my browsing history?
In 2015, mandatory data retention laws were introduced in Australia. This means the service provider must retain the data from telephone, internet and email metadata for two years.
How do early termination fees work?
If you have a contract with your service provider, you may encounter a termination fee if you wish to exit the contract early.
Broadband Plans by State
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