Broadband FAQs
How do I check if my phone line is active?
Plug in a phone line and see if there is a dial tone. If you are not currently paying for a phone service then you most likely don’t have an active line.
What different types of modems are available?
ADSL, Cable or NBN require a different type of modem. Most NBN/Cable connections require a VDSL modem. These are often supplied as part of the service but can also be purchased from a retailer.
What is a broadband bundle?
Usually, this is a plan that includes phone line rental and an allocation for phone calls. However, many internet providers are not bundling entertainment services like pay TV and streaming devices.
What is on-net ADSL?
On-net ADSL is provided where a service provider has installed their own equipment in the phone exchange and can often be supplied at a cheaper price.
Why are some ADSL plans priced on zones?
Telstra groups phone exchanges into three areas or zones. When your service provider buys wholesale access to the network from Telstra they are charged based on the zone hence the pricing variation.
Why do ADSL prices vary depending on where you live?
The price depends on whether a service provider has their own equipment installed in your phone exchange or if they lease equipment from a wholesaler like Telstra.
How can I share a link to my search results?
There is a share icon at the top right of each search results page which displays a short URL for sharing.
How do I monitor my broadband data usage?
It's pretty common for service providers to let you monitor your allowance via an app or website.
How long does it take to get a new internet service connected?
What's the wait time on setting up your new internet plan?
What is a static IP address?
A static IP address is a permanent number assigned by an internet service provider to your computer.
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